Trident Health has partnered with Neptune Managed Services to provide end-to-end managed service offerings. Neptune has grown significantly to meet the ever-increasing demand for IT support and, in particular, rapid response and remediation.
Our flexible solutions are uniquely tailored to each customer and are supported by experienced and accredited system and network engineers at our National Service Desk. See our pages – Outsourcing, National Service Desk, Network Review, Offsite Storage and Remote Monitoring – which define our solutions this further.
Our key objective is to provide our clients with the highest level of customer service possible, heavily focused on best practices. If you are experiencing organisational pain points but unsure of their origin, we suggest an IT Audit to discover and collect your IT credentials. A comprehensive report will be produced based on our discoveries and recommendations (again based on best practice) with a prioritised approach to employing remediation if required. This is a great kick-start for IT documentation (if your organisation does not currently have any) and gives the busy Executive piece of mind and clarity. This also can provide a starting point for which Managed Service could provide the support your organisation requires.